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Delivery & Return

How long will delivery take?

Each and every bracelet is made as the order is received. For this reason, we have a processing time of 3-5 working days for bracelet orders. At this stage your order status is set as Processing.

All other stock items we aim to dispatch them the same day, with a cut-off time of 12pm (midday). We don’t guarantee this but try our absolute best.

All orders are sent with Royal Mail. Within the UK the delivery aim (transit time) is 1-2 business days when sent Express, or 3-5 business days for Standard. Outside the UK the delivery time ranges between 5 and 14 business days.

How do I pay for my order?

We accept Visa, MasterCard, Visa Debit, Solo, Maestro, American Express (AMEX), Visa Electron, PayPal and Klarna.

Can I place my order over the phone?

Unfortunately not. All orders must be placed online, using our secure payment systems. You can order online 24 hours a day, 7 days per week.

Will I Have to Pay Import Duties / Taxes on International Orders?

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. Each country is responsible for its own borders, we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order if you have any queries.

Charges that may occur include:

1) Disbursement Charges – these fees are made/decided in the country the goods arrive in, for example, so-called ‘admin charges’ may occur.

2) VAT / Tax – each country is responsible for its own borders. For orders outside the UK, prior to Brexit you would pay the VAT with us, but this is no longer the case and the charges for this would be added upon the parcel entering your country.

3) Duty Charges – This is usually based upon the commodity being purchased, customs will use the commodity code / tariff attached to each item. Some items may not incur a charge, whilst others will – it is usually around 1-3%, but some items can be substantially more. It is up to each country on the charge that is added.

Can you tell me what I will have to pay before you send it?

Unfortunately we cannot tell you the fees that there will be as it can vary from country to country. You will be contacted by your customs. They will set all the fees. None of these fees are set by us and none of this money comes to us.

Do I have to pay for delivery?

We deliver worldwide and we ship from the UK. Delivery is never genuinely “free” and the delivery costs need to be paid from somewhere or someone. We are classed as a small company and we don’t inflate our product costs to allow for the shipping cost to come from that price. Many other retailers do this, so really, you’re paying for delivery somewhere along the way.

Our delivery charges are clear and are visible from the cart/checkout pages. Generally speaking, the products we stock and sell are varying in size and weight. Because of this fact, we tend to not offer a single delivery cost. The idea behind this is to save you money.

On occasions we run a free delivery offer and normally to other UK addresses. This will be visible throughout the website and within the checkout process in the order summary section.

Do I need to be there to sign for delivery?

Yes, all deliveries require a signature.
edit – 30th March 2020. During the COVID-19 pandemic, Royal Mail and all other couriers are not asking for signatures at this time. They will sign on your behalf. A photo may be taken and all deliveries are marked as signed for against the GPS location of your delivery address. This GPS scan is proof of successful delivery to your address.